Return Policy

Return & Refund Policy

We want you to love your Glow Graze purchase. If something isn’t right, here’s how returns work:

Returns

Due to the personal nature of skincare products, we do not accept returns on opened or used items.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

Eligible for Return

  • Unopened, unused products in original packaging

  • Items reported within 7 days of delivery

  • Products damaged during shipping

  • Incorrect items received

Not Eligible for Return

  • Opened or used products

  • Products damaged due to improper storage or use

  • Orders reported after 7 days of delivery

Refunds

Once your return is approved and received, refunds will be processed to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If your item qualifies, we’ll issue a refund so you can place a new order.

How to Start a Return

Please email us at orders@glowgrazeskin.com with:

  • Your order number

  • A brief description of the issue

  • Photos (if the item arrived damaged)

Final Note

Glow Graze is made in small batches with natural ingredients. Slight variations in color or texture are normal and do not affect product quality.